FREQUENTLY ASKED QUESTIONS
PRODUCT CARE
At Artış Collection, your health and comfort are our priority. Our products primarily use natural fabrics such as breathable cotton, soft viscose, and flexible modal. Especially in our maternity and postpartum collections, we embrace a skin-friendly production philosophy that protects the health of both baby and mother. These skin-friendly materials minimize sweating, improving sleep quality and offering a comfortable fit for sensitive skin.
To ensure our products retain their shape and softness for longer, we recommend washing them at 30 degrees Celsius , with similar colors, and inside out. The use of bleach is not recommended as it can damage the fabric fibers.
To prevent shrinkage and loss of shape in our natural fiber fabrics (cotton, viscose, etc.), we recommend hanging them to dry instead of using a tumble dryer. Ironing at a low temperature and, if possible, inside out will extend the life of the fabric.
The most effective way to preserve color vibrancy and prevent pilling caused by friction is to always turn the garments inside out before putting them in the washing machine. This method minimizes wear and tear by preventing the front of the fabric, and any embroidery/print details, from coming into direct contact with the machine drum. Also, bleach should absolutely not be used to prevent color fading. To avoid color separation, try washing with similar shades of fabric.
To prevent the fabric from becoming shiny, iron the garments while they are still slightly damp, at a low temperature, and always from the reverse side. When storing knitted sets, instead of hanging them on hangers, folding them and letting them rest in a drawer will prevent stretching in the shoulder areas and extend the product's lifespan.
Pregnancy and Postpartum Collection
Although body changes during pregnancy vary from person to person, it is generally recommended to switch to maternity-specific bottoms starting from the 12th week. This period is ideal for reducing pressure on the abdominal area and increasing comfort.
Yes, many of the items in our maternity collection feature adjustable elastic waistbands or high-waisted panels that gently hug the belly. Our designs are developed with flexibility to accommodate your growing belly throughout pregnancy and not restrict your freedom of movement.
Absolutely. Many of our maternity pajama and nightgown models feature hidden breastfeeding details or front-button designs. This allows you to maintain the comfort they offer during pregnancy, functionally, during the postpartum and breastfeeding periods.
SHIPPING, DELIVERY AND RETURN PROCESSES
Orders placed through Artış Collection are usually shipped within 1-3 business days, depending on stock availability. Your tracking number will be sent to you via SMS or email when your package is dispatched.
You can return items you are not satisfied with or wish to exchange within 14 days of receiving them. Returned items must be tagged, unwashed, and in a condition suitable for resale. (Note: Due to hygiene regulations, returns are not accepted for underwear.)
Once the returned items reach our warehouse and pass quality control approval, the amount you paid will be refunded to your bank within 3 business days. The time it takes for the refund to appear in your account may vary depending on your bank's procedures.


